Privacy Policy

Last Updated: January 6, 2026

This Privacy Policy (the "Privacy Policy") describes the privacy policy for your access and/or use of our website located athttps://myops.ai/ (the "Site") and any services offered or provided by MyOps LLC ("Company", "we", "our", or "us") through the Site and/or otherwise provided by us, including but not limited to those services that use AI and/or AI Tools (as defined in the Terms of Use located at:https://myops.ai/terms-of-service(the "Terms")) and/or for our real estate platform, the content on our Site and all other services that may be made available by us (the "Services"). We own and operate the Site and the Services.

As part of the Site and in our Services, we use artificial intelligence ("AI") and this AI may collect and/or process data ("AI Tools"). This may involve the use of third-party AI providers (e.g., OpenAI and Anthropic) to process data. This Privacy Policy governs the presence and use of AI Tools in our Site and in our Services. The Terms also governs the presence and use of AI Tools in our Site and in our Services.

We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Site and/or Services.

This Privacy Policy applies to all users of our Site and/or Services, including but not limited to real estate agents, brokers, business owners, administrators, and any clients whose information may be entered into the Site and/or Services by authorized users.

1. Acceptance of Privacy Policy

If you are accessing and/or using our Site and/or Services for an entity, such as the company you work for, you represent that you have authority to bind that entity to these Terms, and you agree that "you", and "your", and "yourself" as used in these Terms includes both you personally and the entity you represent. If you are accessing our Site and/or Services on behalf of only yourself as an individual, then you agree that "you", and "your", and "yourself" as used in these Terms includes only you personally as an individual. Unless otherwise specifically stated in these Terms, these Terms apply to third-party businesses, individual consumers, and all others that access and/or use the Site and/or the Services.

These Terms constitute a legally binding agreement made between you and us. By accessing and using the Site and/or the Services (including, but not limited to the AI Tools) you represent and agree that: (i) you have read and familiarized yourself with these Terms; (ii) you understand these Terms, and (iii) you are bound by these Terms. If you do not accept and agree to all of these Terms, then you MUST NOT access and/or use this Site and/or our Services and/or AI Tools.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

• Full name (first and last name)
• Email address
• Password (stored in encrypted/hashed form)
• Profile photograph or avatar
• Unique user handle/username
• Account status and verification status

2.2 Profile Information

You may provide additional profile information including, but not limited to:

• Phone number and contact details
• Home address and business address
• Date of birth
• Biographical information
• Social media links (Facebook, Instagram, Twitter/X)
• Real estate license information and professional credentials
• Employment agreements and related documents
• Contract year start dates and commission information

2.3 Business Information

For business accounts, we collect:

• Business name and license number
• Business address and contact information
• Brokerage commission structure and agent splits
• Feature enablement preferences
• Subscription and billing information
• Team member relationships and organizational structure

2.4 Property and Transaction Data

In the course of providing Services related to our real estate management services, we collect:

• Property addresses, descriptions, and listing details
• Property valuations, prices, and price history
• Property photographs, media files, and virtual tour links
• Listing agreements and related documents
• Property access instructions (lockbox codes, gate codes, alarm codes)
• Contract information including but not limited to closing dates, purchase prices, and terms
• Commission rates, splits, and payment allocations
• Sales tracking data and transaction history
• Open house information and visitor feedback
• Lead source and marketing attribution data

2.5 Client and Third-Party Information

Users may input information about their clients and other third parties including, but not limited to:

• Buyer and seller names and contact information
• Client email addresses and phone numbers
• Buyer needs and preferences (property type, budget range, financing method, timeline)
• Open house visitor information and feedback
• Vendor and service provider contact information
• Calendar event attendee information

2.6 Financial Information

We collect and process financial information including:

• Commission earnings, payouts, and allocations
• Expense records and categorization
• Income and revenue tracking
• Payment card information (last four digits, expiration date, card brand)
• Bank account information for payment processing (account type, last four digits, bank name)
• Billing addresses and payment history
• Transaction records and payment statuses

2.7 Bank Account Integration (Plaid)

If you choose to connect your bank account through our Plaid integration, we may access:

• Account holder information
• Account balances and transaction history
• Transaction details (amount, date, merchant name, category)
• Transaction location data
• Payment metadata

This data is used to help categorize expenses and provide financial insights. You can disconnect your bank account at any time through your account settings.

2.8 AI Tools, AI Assistant and Chat Data

When you interact with our AI Tools including, but not limited to our AI assistant (MyAI), we collect and process:

• All messages and queries you send to the AI Tools
• AI-generated responses and conversation history
• Your feedback and ratings on responses from the AI Tools
• Session identifiers and conversation metadata
• Token usage and processing costs
• Response latency and performance metrics
• Database queries executed on your behalf
• Function calls and data retrieval patterns

2.9 Usage and Technical Information

We automatically collect detailed information about your use of our Site and/or Service:

• IP address and approximate geolocation
• Browser type, version, and settings
• Operating system and device type (desktop, mobile, tablet)
• User agent strings
• Referrer URLs (how you arrived at our Service)
• Pages visited and features used
• Time spent on pages and scroll depth
• Click patterns and interaction counts
• Bounce rate and session duration
• API calls made and response times
• Error logs and performance data

2.10 Session and Login Tracking

For security and analytics purposes, we track:

• Login timestamps and session duration
• Device information for each login (device type, browser, operating system)
• Login history and location patterns
• Session identifiers and activity timestamps
• Page views per session
• First and last login times per device

2.11 Audit and Activity Logs

We maintain comprehensive audit logs that record:

• All actions taken within the Site and/or our Services (create, update, delete operations)
• Previous and updated values when records are modified
• Timestamps of all activities
• User and session information for each action
• API requests and system interactions

These logs are maintained for security, compliance, and troubleshooting purposes.

2.12 Security and Authentication Data

To protect your account, we collect and maintain:

• Password history (hashed) to prevent reuse
• Multi-factor authentication (MFA) settings and verification codes
• One-time passwords (OTPs) for verification
• Failed login attempts and security events
• Account recovery information

2.13 Content Embeddings and AI Tools Processing

To power search and AI Tools and features, we create and store:

• Vector embeddings (mathematical representations) of your content including but not limited to notes, properties, and contracts
• Semantic search indexes for improved data retrieval
• RAG (Retrieval-Augmented Generation) document chunks for AI Tools context

These embeddings enable features like semantic search and contextual AI Tools responses.

2.14 Notification and Communication Preferences

We track your communication preferences including:

• Email notification settings for various event types
• In-app notification preferences
• Form submission notification settings
• Team member notification relationships

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Delivery

• Providing, maintaining, and improving our Site and/or Services
• Processing transactions and managing your account
• Facilitating communication between team members and clients
• Generating reports, analytics, and performance insights
• Powering AI Tools assisted features and recommendations
• Enabling search functionality across your data

3.2 Communication

• Sending administrative information and service updates
• Providing customer support and responding to inquiries
• Delivering notifications based on your preferences
• Sending form submission alerts and updates

3.3 Security and Compliance

• Protecting against fraud and unauthorized access
• Detecting and preventing security incidents
• Maintaining audit trails for compliance purposes
• Enforcing our terms of service
• Complying with legal obligations and industry regulations

3.4 Analytics and Improvement

• Analyzing usage patterns to improve our Site and/or Services
• Monitoring system performance and reliability
• Developing new features and functionality
• Training and improving our AI Tools and systems

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

Within Your Organization

Information is shared among users within the same business account based on role permissions. Owners and administrators can access data for all team members within their organization.

Platform Administrators

MyOps platform administrators (super admins) have access to business data for support, troubleshooting, and platform maintenance purposes. Administrators may impersonate user accounts for support purposes, and such access is logged in our audit system.

With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

Service Providers

We share information with third-party service providers who assist us in operating our platform. All service providers are contractually obligated to protect your data. These include:

• OpenAI: Powers our AI assistant (MyAI) features
• Anthropic: AI processing and data analysis
• Plaid: Bank account connection and transaction import
• Stax Payments: Payment processing and subscription billing
• Google Maps: Address verification and mapping features
• Amazon Web Services (AWS): Cloud infrastructure and file storage
• Email Service Providers: Transactional email delivery (Mailgun, Postmark, Amazon SES)
• Apple Sign-In: Authentication via Apple ID

Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal processes, such as subpoenas, court orders, or government investigations.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (TLS/SSL) and at rest
• Password hashing using industry-standard algorithms
• Multi-factor authentication options
• Role-based access controls
• Regular security assessments and updates
• Audit logging of all system activities
• Secure data centers with physical access controls
• Regular security training for employees

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Specific retention periods include:

• Account data: Retained while your account is active and for 7 years after deletion for legal compliance
• Transaction records: Retained for 7 years for tax and legal purposes
• Audit logs: Retained for 3 years
• AI conversation logs: Retained for 30 days for service improvement, then summarized/anonymized
• Session and activity logs: Retained for 90 days
• Login history: Retained for 1 year

You may request deletion of your data at any time, subject to legal retention requirements.

7. Your Rights and Choices

Depending on your location and applicable laws (including GDPR, CCPA, and other privacy regulations), you have the following rights:

Right to Access

You may request a copy of the personal information we hold about you.

Right to Rectification

You may update or correct your personal information through your account settings or by contacting us.

Right to Deletion

You may request deletion of your personal information, subject to legal retention requirements.

Right to Data Portability

You may request your data in a structured, commonly used, machine-readable format.

Right to Object

You may object to certain processing of your data, including marketing communications.

Right to Restrict Processing

You may request that we limit how we use your data in certain circumstances.

Right to Withdraw Consent

Where we rely on consent, you may withdraw it at any time.

Opt-Out of Sale/Sharing (CCPA)

We do not sell your personal information. We share data with service providers as described above for business purposes only.

To exercise any of these rights, please contact us atprivacy@myops.ai. We will respond within 30 days (or sooner if required by applicable law).

8. California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to Know: You can request information about the categories and specific pieces of personal information we collect
• Right to Delete: You can request deletion of your personal information
• Right to Correct: You can request correction of inaccurate personal information
• Right to Opt-Out: We do not sell personal information. We do not use sensitive personal information for purposes other than those disclosed
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To submit a CCPA request, contact us atprivacy@myops.ai or call our privacy line.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform:

• Essential Cookies: Required for platform functionality, authentication, and security
• Analytics Cookies: Help us understand how users interact with our platform
• Preference Cookies: Remember your settings and preferences
• Session Cookies: Maintain your logged-in state

You can control cookie settings through your browser preferences. Further information on cookies and cookie management, including but not limited to links to browser manufacturers' cookie management pages, can be found onwww.allaboutcookies.org andwww.aboutcookies.org. For other browsers not included, please consult the documentation that your browser manufacturer provides. If you access the Site and/or Services on your mobile device, you may not be able to control tracking technologies through these settings. After your initial visit to our Site and/or our Services we may change the cookies and other technologies we use.

10. Minimum Age

You represent to us that you are over 18 years of age and are lawfully able to enter into contracts in the jurisdiction where you are a citizen. The Site and our Service are not intended for use by persons who are under 18 of age or are not lawfully able to enter into contracts in the jurisdiction where you are a citizen.

We do not knowingly collect, solicit data from, or market to persons who are a minor according to applicable local laws. If we learn that personal information from users who is a minor according to applicable local law has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you believe or become aware that we have collected information and/or data from someone who is a minor according to applicable local laws, please contact us immediately atprivacy@myops.ai.

11. International Data Transfers

Your information may be transferred to and processed in the United States of America and other countries where our third-party service providers operate. These countries may have different data protection laws than your country of residence.

When we transfer data internationally, we implement appropriate safeguards (when applicable) including but not limited to:

• Standard Contractual Clauses approved by the European Commission
• Data Processing Agreements with all third-party service providers
• Encryption and security measures during transfer

12. Links to Other Websites, Products, Services

This Privacy Policy applies only to the Site and/or our Services and not to any third-party products, services, sites, apps, applications, resources, advertisements, content or hosted services you may find or access through our Site and/or our Services ("Third Party Content"). If you submit any information or data or access any of the Third Party Content, your data and information will be governed by those third-party's privacy policies and terms of use. We encourage you to carefully read the terms of service and privacy policy of any site and/or app you visit or hosted service you use.

We may use third-party advertising companies to serve ads when you visit the Site and/or our Services. These companies may use aggregated information about your visits to this Site and/or our Services and other websites to provide advertisements about goods and services of interest to you.

13. Social Media

The Site and/or our Services may include social media features, such as an X button, and widgets, such as the "share this" button or interactive mini-programs. These features may collect your IP address, which page you are visiting on the Site and/or Services, may set a cookie to enable the feature to function properly and/or other things. Social media features and widgets are either hosted by a third party or hosted directly on the Site and/or Services. Your interactions with these features are governed by the privacy policy of the company providing it.

14. Do Not Track

Currently, various browsers offer a "do not track" or "DNT" option that relies on technology known as a DNT header which sends a signal to the websites or apps visited by the user about the user's browsers DNT preference setting. We do not currently commit to responding to browser's DNT preference across the Site and/or our Services because no common industry standard for DNT has been adopted by industry groups, technology companies or regulators, including no consistent standard of interpreting user intent. We take privacy and choices regarding privacy seriously and will make efforts to continue to monitor the development around DNT browser technology and the implementation of a standard for DNT. Please note that third-parties may not respond to a browser's DNT preference as well. Please contact each individual third-party for more information on how they handle DNT.

15. Marketing Opt-Out Rights

You have the right to opt-out of receiving marketing communications from us at any time by following the unsubscribe link in our emails or by contacting us directly atprivacy@myops.ai. Depending on your jurisdiction, you may also have other rights regarding your personal information. Even if you opt-out of receiving marketing communications, we will still send you transactional messages which include but are not limited to responses to your questions or emails and those related to purchases you make regarding our Site and/or Services.

16. Terms of Service; Other Contracts

Our Terms apply to your access and/or use of the Site and/or our Services, and its terms are made a part of and incorporated into this Privacy Policy by this reference. The Terms may be changed from time to time and such changes are effective immediately upon their posting as set forth in more detail in the Terms. By accessing and/or using the Site and/or our Services, you acknowledge that you have read our Terms and agree to our Terms. Capitalized terms used but not defined in this Privacy Policy will have the meanings assigned to them in the Terms. If this Privacy Policy and/or the Terms conflicts with any language in any other contract we enter into with you (the "Contracts"), then the language contained in those Contracts shall govern.

17. Changes to This Privacy Policy

We reserve the right, at our sole discretion, to change, modify, update, add or remove all or portions of this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, and/or other factors. When we make material changes to this Privacy Policy, we will:

• Update the "Last Updated" date at the top of this Privacy Policy
• Notify you via email or prominent notice on our Site and/or Services
• For significant changes, we may require you to re-acknowledge the Privacy Policy

We encourage you to review this Privacy Policy periodically. Your continued use of our Site and/or our Services following the posting of any changes to our Privacy Policy will mean that you accept and agree to the changes.

18. Miscellaneous

This Privacy Policy, the Terms, and any policies and/or operating rules posted by us on our Site and/or the Services or in respect to our Site and/or the Services or otherwise, and/or any contracts we enter into with you constitutes the complete and exclusive statement of the agreement between you and us concerning this subject matter of this Privacy Policy and supersede all proposals, oral or written, and all other communications between you and us relating to the subject matter of this Privacy Policy. Unless otherwise stated in this Privacy Policy, in the event any information posted in our Site and/or on the Services from time to time conflicts with any provision of this Privacy Policy, the applicable provision of this Privacy Policy shall control.

Any terms and conditions of any other instrument issued by you in connection with this Privacy Policy which are in addition to, inconsistent with or different from this Privacy Policy shall be of no force or effect. This Privacy Policy does not, and shall not be construed to, create any partnership, joint venture, employer-employee, agency or franchisor-franchisee relationship between you and us. You may not assign, transfer or sublicense all or any of your rights or obligations under this Privacy Policy without our express prior written consent. We may assign, transfer or sublicense all or any of our rights or obligations under this Privacy Policy without restriction.

You agree that this Privacy Policy shall be construed as if drafted jointly by the parties hereto and in the event an ambiguity or question of intent or interpretation arises, no presumption or burden of proof shall arise favoring or disfavoring any party by virtue of the authorship of any provisions of this Privacy Policy. Our failure to exercise or enforce any condition, term or provision of this Privacy Policy will not operate as a waiver of such condition, term or provision. Any waiver by us of any condition, term or provision of this Privacy Policy shall not be construed as a waiver of any other condition, term or provision.

If any provision of this Privacy Policy is held invalid or unenforceable, the offending language shall be limited, rewritten, modified or interpreted as will render it enforceable and the remainder of this Privacy Policy shall continue in full force and effect. You agree that a printed version of this Privacy Policy and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Privacy Policy to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. We will not be responsible for failures to fulfill any obligations due to causes beyond our sole control. If any non-English translations of this Privacy Policy are provided, it is for convenience only. In the event of any ambiguity or conflict between translations, the English version is authoritative and controls.

19. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

For EU residents, you also have the right to lodge a complaint with your local data protection authority if you believe we have not handled your data in accordance with applicable law.